The Office of Institutional Research serves Pensacola State College by collecting (from both internal and external sources) and providing data to support the administrative decision-making processes to advance the college mission. The Office will provide a timely analysis, distribution, and presentation of the data collected in order to assist with institutional objectives, goals, and decision-making policies. Furthermore, the Office will coordinate and assist with the systematic evaluation of educational programs and support services in order to identify the strengths of the college.

In order to accomplish our mission, the Office of Institutional Research promises to strive continuously to complete the following core objectives:

  • Effectively analyze and disseminate data
  • Ensure the accuracy and integrity of the college data
  • Provide a range of both internal and external request for information about the college

Personnel Bios:

With data being a hot commodity, Pensacola State College has assembled a team to gather, manage, examine, establish, and infer the copious amounts of data available today. Higher education personnel use this data to forecast, measure, and view trends related to student enrollment, graduation rates, as well as numerous other measurable topics. Pensacola State College’s Institutional Research department is a band of diverse and highly qualified individuals who assist in the data needs of the college.


Michael Johnston, Associate Vice President, Institutional Research and Management Information Systems:

decorative image of m.johnston , 2021-11-05 09:30:23Michael Johnston is the current Associate Vice President, Institutional Research and Management Information Systems at Pensacola State College. Michael attended the University of Miami and majored in Mechanical Engineering and was involved in student leadership. Michael was active in student government ultimately becoming Student Government President. Post undergrad, Michael was an intern for former Secretary of Health and Human Services, Dr. Donna Shalala. After that internship, he enrolled in AmeriCorps where he worked with children of migrant families and assisted them in their math education helping them achieve a high school degree.

At Pensacola State, Michael oversees the leadership of the Institutional Research Department, Workday Deployment Team, and Management Information Systems. His team is responsible for understanding all intricacies of campus metrics and explaining the metrics to key personnel to improve the total campus understanding and awareness of data and trends.  He has restructured campus datasets, restructured and developed reports, and developed statistical models to target the at-risk student populations.  Michael currently serves on the Executive Cabinet and is an Executive Sponsor of the Workday ERP deployment. Michael has been an adjunct instructor at Pensacola State College for over 10 years and has a faculty preceptorship appointment at FAMU College of Pharmacy.


Laura Fletcher, Executive Assistant Institutional Research:

Laura is an Executive Assistant in the Institutional Research Department at Pensacola State College who enjoys serving others by making an executive’s job easier. Laura is a graduate of Mitchell College in Connecticut with an A.S. in Business and Secretarial Administration and an alumna of PSC. In her spare time, she enjoys needlepoint, exercising, and loves the beach. Laura joined PSC as an employee in August 2018.


Mary Graves, Senior Coordinator, Research and Reporting:

decorative image of m.graves , 2021-11-05 09:30:58Mary Graves, Senior Coordinator, Research and Reporting at Pensacola State College. She has been a Pensacola State College employee for over 27 years. First as an Administrative Secretary at the Warrington Campus, then as a Senior Systems Analyst in the MIS department, and most currently as a Senior Coordinator in the Institutional Research Department.

Her primary duties involve State-related reporting and she works with various departments throughout the college assisting them with research and reporting.

Ms. Graves was born and raised in Italy until her family immigrated to New York State in the ’70s. She is married, has one daughter, two step-children, and 6 grandchildren. She loves to travel and spend time with her family.


Neil Gonzales, Senior Research Analyst:

Neil Gonzales is the current Senior Research Analyst at Pensacola State College. A foreign war combat U.S. Army veteran, Neil understands how to handle stress and get the job done. His military experience had helped him work well in a team or complete projects individually. Afterward, he earned his Bachelor’s of Science in Accounting and a Master’s in Business Administration.

In September 2019, Neil started working at Pensacola State College as a Research Analyst. Within one year, he was promoted to Research Analyst II/Career and Technical Education Data Liaison. Then, within the subsequent year, he was again promoted to Senior Research Analyst. Presently, his duties include researching, analyzing, organizing, and presenting data reports for an array of Pensacola State College departments and community affiliations. Additionally, he does data research for grants, accreditations, creating and analyzing surveys via Question Pro, and establishing Tableau visual dashboards. He also uses SAS software to create and organize data projects. Neil also researches industry certifications for state reporting. He works hand-in-hand with the CTE department to identify and input students who earned an industry certification.

Meanwhile, Neil is an avid tennis player and a lover of art. His last NTRP rating was 4.5. Being analytical and artistic helps him think out of the box solving issues and manage a plan for data reports. Finally, Neil has failed seven times as a dog foster. Because he wanted the best for the dogs, Neil decided to keep all seven fosters and has no plans on adopting or fostering more in the future.


Brooke Greene, Research Analyst, Career and Technical Data Liason:

Brooke Greene is a Research Analyst, Career and Technical Data Liaison at Pensacola State College. She joined the Institutional Research Department in July of 2021. Brooke graduated with a degree in Applied Mathematics and Statistics from Stony Brook University. Much of her coursework focused on high-level statistics and economics. She hopes to continue her education in economics in the coming years. Brooke has a love for data and helping others; she looks forward to any challenging research projects that may come her way.

In her free time, Brooke likes to stay active. She is a frequent gym-goer and an avid runner. She also has a love for helping others. Most recently, Brooke completed a service year where she educated students in mathematics in underserved areas of Brooklyn, NY. She wishes to continue to serve those around her.


Clive Houston, Workday Technical Specialist:

Clive Houston is the current Workday Technical Specialist at Pensacola State College. Originally from the Caribbean island Grenada. He loves family, basketball and is a self-proclaimed foodie.

Clive attended Pensacola Christian College and graduated with a B.S. in both Business Management and Marketing. He has a passion both for exploring new technology and solving technical issues. Utilizing his passion, he was able to work at Pensacola State’s helpdesk providing support to faculty and staff for 6 years.

He started the Workday Technical position in July 2019, which is part of the Workday implementation team. He played a significant role in collecting current and new vendor specifications for integrations that were required for Phase one go-live of Workday to replace the college’s previous Financial Records System.

Currently, he assists in building reports, integrations, reviewing integration design documents, and reporting integration testing errors. He also researches identified inefficiencies and looks for cost-effective solutions that will incorporate into Workday. He has recently acquired the role of managing Workday Help to provide support with login issues and provide access to Workday training through the college’s learning management platform, Canvas.


Sam Smith, Coordinator, Workday Change Management:

decorative image of s.smith_ , 2021-11-05 09:31:06Sam joined the team in September 2021, after graduating from Pensacola State College 16 years ago. As someone constantly seeking innovative and efficient ways of working, she felt like this brand new position in Change Management was made for her. Her creative and analytical mind has helped her become successful in communications and logistics. She has published over 200 articles with local publications: Pensacola News Journal, Inweekly, and Natural Awakenings magazine. In recent years she managed delivery services for food and freight from Pensacola to Destin. She is happy to be in an environment that not only welcomes change but supports it. This year brought other exciting opportunities for her, such as getting married and buying a condo with her husband. They have two cats and enjoy bowling and photography together.