Coronavirus | Students/Community FAQ

The health and well-being of Pensacola State College students, faculty, staff, and the community are always the most important priority of the PSC administration. PSC is in constant communication with local county health officials as well as state agencies regarding the COVID-19 virus, and we are continually monitoring the situation.

Please check our Corona Virus Resources page and these FAQs regularly as the College will be updating them often.   

General Questions

What are you doing to keep us safe? (UPDATED: 3/31/2020)

Ensuring the health and well-being of our employees and students is paramount, and our decisions are focused on keeping people safe.  The College is taking the threat of COVID-19 seriously and is following the recommendations of the Center for Disease Control (CDC), the Florida Department of Health, and local emergency management officials.   

The College’s campuses and buildings will be closed to the general public for the remainder of the spring term.  College offices are closed to students until further notice. Services are being offered virtually. Most employees are transitioning to remote work, and classes are transitioning to online formats.  No physical gatherings of more than 10 people will occur at any College site.   

The College has implemented additional sanitation measures, including increased cleaning of frequently touched surfaces.  

 We encourage everyone to follow preventative measures suggested by the CDC at cdc.gov and the Florida Department of Health at floridahealthcovid19.gov.   

What preventative measures should I take?

The Center for Disease Control (CDC) recommends the following: 

– Wash your hands often with soap and water for at least 20 seconds. 

– Avoid touching your eyes, nose, and mouth with unwashed hands. 

– Avoid close contact with people who are sick and avoid others if you are sick. 

– Practice social distancing and stay 6 feet away from people when possible.  

– Stay home if you are sick. 

– Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. Throw used tissues away.  Immediately wash your hands with soap and water for at least 20 seconds.   

– Avoid grasping shared surfaces, such as tables, light switches, gas pumps, countertops, handles, keyboards, faucets, and sinks.  

– Regularly clean and disinfect frequently touched objects. 

Additional information can be found at the CDC website at cdc.gov or at http://floridahealthcovid19.gov.

Are the campuses open to the public?

All campuses and College buildings are closed to the general public for the remainder of the spring term, which ends on May 6.

Is the pool open?

The pool is closed for the remainder of the spring termwhich ends on May 6.

Can students be on campus? (UPDATED: 3/30/2020)

College buildings will remain closed to students until further notice.  Services are being offered virtually.   

A student who needs to access a building to retrieve items may call Public Safety at 850-484-2500.

What offices are open? (UPDATED: 3/30/2020)

All offices are closed to the general public through the end of the spring termwhich ends on May 6.  Most employees have transitioned to remote work and will be monitoring emails and voice messages. 

College offices are closed to students until further notice.  Services are being offered virtually.   

Will the graduation ceremony be held in May? (UPDATED: 4/3/2020)

Due to the CDC guidance to limit all gatherings to 10 or fewer people, Pensacola State College made the difficult decision to postpone the May graduation ceremony.  Currently, we are planning to reschedule the ceremony for a later date, possibly in August.  

Will my graduation status be impacted since there will not be a May graduation ceremony?

Most spring term classes will transition to an online format so that students will be able to complete their classes and graduate on time. 

What if I have concerns that I have been exposed to the virus? (UPDATED: 3/30/2020)

The first step is to see your healthcare providerAdditional resources are available as listed below: 

  • The state of Florida has set up a 24-hour hotline that is dedicated to answer questions or concerns. The number is 1-866-779-6121. The call center is open 24 hours a day, 7 days a week. 
  • You may also email questions or concerns to COVID-19@flhealth.gov.
  • A dedicated COVID-19 website has also been set-up in order to pass along information about the Covid-19 outbreak in Florida: https://floridahealthcovid19.gov.
  • For Escambia County specific COVID-19 questions, you may contact the Citizen Information Center at 850-471-6600 or via email covid19@myescambia.com.

What if I need access to healthcare but don’t have insurance? (UPDATED: 4/2/2020)

United Way 2-1-1 provides referrals for those who need help with food, housing, employment, health care, counseling, and more. Dial 2-1-1 (or 855-420-8689) to connect with United Way of Northeast Florida’s information and referral hotline. Help is available 24 hours a day, 7 days a week.

What about Continuing Education classes such as Kids College? (UPDATED: 3/30/2020)

Courses are currently being reviewed on a case-by-case basis and every effort is being made to transition instruction virtually, when possible.

If you have a specific question, please contact the Continuing Education office at 850-484-1797 or ce@pensacolastate.edu. 

More information about Kids College will be provided at a later date.   

What about Corporate and Professional Development Training classes? (UPDATED: 3/30/2020)

Courses are currently being reviewed on a case-by-case basis. If you have a specific question, please contact the Center for Corporate and Professional Development Training at 850-484-1363 or rmckinon@pensacolastate.edu. 

What about Nonprofit Center classes?

All classes are suspended until the end of April.

What if I need to speak to someone on campus? (UPDATED: 3/31/2020)

All offices are closed to the general public through the end of the spring term, which ends on May 6. College offices are closed to students until further notice. Services are being offered virtually.

During this time, students may email AskUs@pensacolastate.edu, call 850-484-2000, or meet virtually with College employees by using Live Chat on our website at pensacolastate.edu. College staff is monitoring phones and messages and will respond as quickly as possible.

Academics

Are all classes suspended or only face-to-face classes? (UPDATED: 4/3/2020)

Face-to-face classes have transitioned to live online classes. Classes that were already online will continue in the same format.   

Will I be able to complete my class?

Most classes will transition easily to an online format.   

During the week of March 23, the deans and department heads will be working with faculty to develop a plan to transition all face-to-face classes, including labs, clinicals, and classes incorporating hands-on work, to an online format so that, when classes resume on March 30, we will be prepared to help you complete your class.  

How will clinicals be completed?

In several of the health-related programs, students have already met the clinical hours required by the state or by accrediting agencies or for licensure.   

For students who need additional clinical hours, the state and most accrediting agencies are allowing simulation and virtual hours to count toward clinical hour requirements.  During the week of March 23, the deans and department heads will be working with faculty to develop a plan to transition labs and clinicals to an online format so that, when classes resume on March 30, we will be prepared to help you complete your class.

I am in a class that includes a lot of hands-on work; how will this class be done online?

During the week of March 23, the deans and department heads will be working with faculty to develop a plan to transition classes such as welding, cosmetology, etc., that include individual, hands-on work, to the online format so that, when classes resume on March 30, we will be prepared to help you complete your class.

For hour-based programs, how will I make up the hours needed for licensing? (UPDATED:4/6/2020)

Deans and department heads have worked with faculty to develop plans for students to complete all necessary course requirements. Additional information will be shared later with each relevant class. 

What should I do when my classes move to an online format? (UPDATED: 3/31/2020)

Deans and department heads will be working closely with faculty to develop plans for students to complete all necessary course requirements.  Faculty members have been asked to reach out to students to provide additional information.   

Will my course schedule change when the College moves to an online format?

Faculty will maintain the same class times that were established at the beginning of the semester.

Will I take my tests and exams online? (UPDATED: 3/30/2020)

All final exams will be in an online format. Students will receive instructions from their instructors on how to take their final exams. The Testing Center will remain closed until further notice.  

Will my professor still hold office hours?

Yes.  Faculty members will hold office hours virtually, such as through Zoom in Canvas. 

I have never had a class in Canvas. How do I access Canvas?

Access the PSC website at pensacolastate.edu. In the upper right-hand corner, click on the eLearning button. Then select How to log into Canvas. You’ll find detailed directions there.

What if I am sick and am unable to participate in an online format?

Please let your professor know about your illness and see what accommodations can be made.

What if I need accommodations for the online format of my class?

The staff at the Student Resource Center for ADA Services are available to assist you by email, telephone, or Zoom video-conferencingPlease contact staff at 850-484-1637 or ada-services@pensacolastate.edu. 

What tips are there for doing well in an online class? (UPDATED: 3/30/2020)

PSC recognizes that many students who did not register to take an online course will be taking one or more this term.  All of us at PSC are here to help you make the transition. Here is some advice: 

  1. Login to your course(s) in Canvas as soon as possible beginning March 30. 
  2. Communicate often with your teacher. 
  3. Create a regular study space if you can. 
  4. Stay organized. 
  5. Eliminate distractions. 
  6. Manage your time—login to Canvas and participate often. 
  7. Follow your typical routine, as you normally would with on-campus courses.
  8. Build a support system of family and friends to encourage you to keep up with assignments.
  9. Most important, don’t be afraid to ask for help. 

There are some great online resources available which can help you transition to becoming an online student: 

Tips for Taking Online Classes

How to be a Successful Online Student

Real Students Share Tips

What if I do not have access to Wi-Fi? (UPDATED:4/3/2020)

College Wi-Fi is available on each campus and a student may park in College parking lots to access Wi-Fi. Students are expected to remain in theiparked car. The parking lots available for use are listed below:     

Pensacola Campus:  Lots 10, 14, and 16 all have good coverage.  These are the lots west of Building 21 (between 21 and 15), west of 13, and east of 13, respectively. 

Milton Campus:  There is useable signal in the main parking lot 

Santa Rosa Center: There is a useable signal in Lot C (north of the building).  

Warrington Campus:  Lots 34 and 35 have good coverageLot 34 is in the center of campus near the breezeway, and Lot 35 is parallel to highway 98 north of the library.  

In accordance with the Federal Communications Commission’s Keep Americans Connected Pledge, local service providers have issued statements regarding the COVID-19 virus and how they can assist with internet connectivity.   

Internet Providers’ COVID-19 Reponses(.pdf)

Are the last days to withdraw and receive a W for spring term still the same?

The withdrawal deadlines have been extended for one week.  The new deadlines are listed below. 

A session withdrawal deadline:     April 9 

C session withdrawal deadline:     April 16 

D session withdrawal deadline:     April 27 

If PSC transitions to online instruction, how long will instruction be online?

Instruction will be online at least through the end of the spring term.

Why is PSC replacing face-to-face instruction with remote instruction?

Transitioning to remote instruction is the solution for currently enrolled students to complete their courses this term. With remote instruction, the teaching and learning process can continue while also meeting CDC guidelines on limited social gatherings and practicing social distancing. 

Should I register for summer and fall classes?

Yes!  Registration for summer term will begin on April 15 and registration for fall term will begin on June 1.

Will dual enrollment students be able to complete classes? (UPDATED: 3/25/2020)

Dual enrollment students enrolled in online classes at the College will be able to complete their classes when classes resume on March 30.    

Face-to-face or hybrid classes at the College have transitioned to a live online format so that students can complete their classes on time.  Classes will be held on the scheduled days and timesand recordings will be made available in Canvas.  

Dual enrollment classes offered at the high schools have transitioned to online courses. 

Is PSC accepting new students? (UPDATED: 3/31/2020)

Yes! Although instruction and services are being offered virtually, PSC is still offering courses. For additional information, please see the admissions page of the PSC website. If you have further questions, simply go to https://www.pensacolastate.edu/admissions, click the live chat button in the lower righthand corner, and the College admissions team will be happy to assist you.  

If you are ready to move forward with your application, please complete the free online application by clicking here Register now. 

I'm considering attending PSC. Can I still get a new student tour? (UPDATED: 3/30/2020)

All public and private in-person tours are postponed until further notice. The College is taking steps to minimize the need to gather in large groups and spend prolonged time in close proximity to one another. The College’s actions are consistent with the recommendations of leading health officials on how to limit the spread of COVID-19.

If I would like further info about PSC, will recruiters be attending off-site events? (UPDATED: 3/31/2020)

Since travel for PSC staff is prohibited until further notice, the College recruitment team will not be attending recruitment events. If you have questions, please email AskUs@Pensacolastate.edu. The recruitment team is monitoring emails remotely and will respond to any inquiries. 

GED / ESOL Students

How can GED / ESOL students contact staff if we have questions? (UPDATED: 4/1/2020)

Adult Ed staff is monitoring the phones and students may contact them at 850-484-2120. 

What do GED / ESOL students do if they have not yet heard from their instructors? (UPDATED: 3/31/2020)

Students should call 850-484-2120 and give correct contact information so that teachers may make contact.    

Will GED / ESOL students take their classes online? (UPDATED: 3/31/2020)

Yes, most GED and ESOL students will continue using the Aztec software. Teachers will track progress and be in regular contact to provide assistance. 

I am a GED / ESOL student and I don’t have a computer or other device to do my work. What do I do? (UPDATED: 3/31/2020)

Talk with your teacher as soon as possible. Textbooks and other materials may be available to help you learn various skills. 

I am a GED / ESOL student, and I have a device to work online, but I don’t have Wi-Fi access. What do I do? (UPDATED: 3/31/2020)

College Wi-Fi is available on each campus and a student may park in College parking lots to access Wi-Fi. Students are expected to remain in their parked car. The parking lots available for use are listed below 

Pensacola Campus:  Lots 10, 14, and 16 all have good coverage.  These are the lots west of Building 21 (between 21 and 15), west of 13, and east of 13, respectively. 

Milton Campus:  There is useable signal in the main parking lot.  

Santa Rosa Center: There is a useable signal in Lot C (north of the building).  

Warrington Campus:  Lots 34 and 35 have good coverage. Lot 34 is in the center of campus near the breezeway, and Lot 35 is parallel to highway 98 north of the library. 

In accordance with the Federal Communications Commission’s Keep Americans Connected Pledge, local service providers have issued statements regarding the COVID-19 virus and how they can assist with internet connectivity.   

https://www.pensacolastate.edu/wp-content/uploads/2020/03/Internet-Providers-COVID-19-1.pdf. 

International Students

Are there any special requirements for international students? (UPDATED: 4/2/2020)

International students should contact International Student Services so that the College may assist with maintaining immigration status, if possible. 

I am currently in my home country and cannot return due to travel restrictions. Am I able to complete my semester online? (UPDATED: 4/2/2020)

PSC will allow students who can complete their courses online to do so when and where available. If online courses are not available, a student will receive a grade of Incomplete and will have a specified amount of time to complete the course once classes have resumed. 

I planned to complete my Spring semester at Pensacola State College and transfer to another College or University for the Summer or Fall semester. Is this still possible? (UPDATED: 4/2/2020)

All grades must be in and transcripts complete prior to transfer from Pensacola State College to another institution. The College will work with each student to resolve issues as soon as possible in order to assure a smooth transition. 

I will not be able to complete my semester. Am I able to get an extension on my I-20? (UPDATED: 4/2/2020)

Visa extensions are on a casebycase basis. Generallyif a student is in good standing and has shown continued progress toward the completion of their courses, an extension may be granted. 

How long can I stay in the country and not take classes? (UPDATED: 4/2/2020)

SEVIS generally allows a student a 60-day window to resolve any travel issues. During the COVID-19 crisis, SEVIS has given colleges and universities some flexibility on a casebycase basis. All accommodations must be carefully documented and reported to SEVIS and a student must comply completely with any agreed upon structured concessions. 

I planned to attend PSC in the summer 2020. Is that still possible? (UPDATED: 4/6/2020)

PSC is currently accepting students for the Summer and Fall 2020 semesters. Due to possible difficulties in setting up an appointment with the U.S. embassy in your home country for summer entry, it is best to apply for the fall semester. You may begin that process at any time by following the instruction packet at https://www.pensacolastate.edu/admissions/#international-student-registration-1. 

Student Support

What do I do if I need help from the library? (UPDATED: 4/1/2020)

The College library has changed the due date on all items currently checked out to May 6 for all library users.  All fines on existing overdue materials accrued since March 13 have been removed and will not begin accruing again until May 7.  

The Virtual Circulation Desk is being staffed from 7:30 a.m. until 6:00 p.m. Monday – Friday and a virtual reference desk is being staffed from 8:00 a.m. until 6:00 p.m. Monday – Friday through Zoom, with links in Canvas and on the Library’s homepage.    

To access library resources, go to https://www.pensacolastate.edu/library. 

Is the Math Lab open? (UPDATED: 4/3/2020)

The Math Lab is closed to students through the end of the term, which is May 6.  

Virtual tutoring is a helpful resource and students will still be able to receive tutoring online.  

Virtual tutoring schedule (.pdf)

The virtual Math Lab is open seven days a week with morning and evening times availableStudents can login via Canvas and access live online tutoring with our Math Lab staff. For further information about access and hours click here https://www.pensacolastate.edu/current-students/student-services/virtual-tutoring. 

Is the Writing Lab open? (UPDATED: 4/2/2020)

The Writing Lab is closed to students through the end of spring term, which is May 6.  

Virtual tutoring is a helpful resource and students will still be able to receive tutoring online. Virtual tutoring schedule (.pdf)

The Writing Lab also an Online Writing Lab (OWL); you can email your paper to an online tutor and receive feedback via email. 

Writing Lab tutors will be available through virtual tutoring six days a week so that students may get the writing help needed. 

Students are now able to participate in live online tutoring sessions. Students have been given a schedule (or may locate the schedule on the webpage in Canvaswhich contains direct links to the Zoom meeting rooms where tutors will be standing by.   

Instructions were sent through both PirateMail and Canvas e-mail accounts. 

What if I have a book that is due to the Library? (UPDATED: 3/26/2020)

Dues dates for library books or other materials that have been checked out are extended until the end of the spring term.

Are computer labs open? (UPDATED: 3/30/2020)

Computer labs are now open on a limited basis to currently enrolled students only. Students will be asked to present a valid PSC student ID card. Use of the labs should be for students who have absolutely no other means of accessing courses or completing coursework. If alternatives are available, such as use of a cellphone or a family member’s computer, those options should be utilized first.  

Computer labs will open in the following locations:  

Pensacola Campus  

Building 21, Room 2163  

Monday  Thursday 8:00 a.m. to 9:00 p.m.  

Friday 8:00 a.m. to 4:00 p.m.   

Saturday 8:00 a.m. 4:00 p.m. 

   

Warrington Campus  

Building 3100, Room 3142  

Monday  Thursday 8:00 a.m. to 9:00 p.m. 

Friday 8:00 a.m. to 4:00 p.m. 

Saturday 8:00 a.m. to 4:00 p.m.  

   

Milton Campus  

Building 4400, Room 4413  

Monday  Thursday 8:00 a.m. to 9:00 p.m.  

Friday 8:00 a.m. to 4:00 p.m.  

Sunday 1:005:00 pm  

  

The College will limit use of the computer labs to no more than 10 students at a time in any area on a first come, first served basis. If high demand requires it, a time limit will be set. Students will also be required to maintain a distance of at least 6 feet from each other at all times. Finally, use of the computer labs by vulnerable populations is highly discouraged because Florida’s Surgeon General issued a Public Health Advisory on March 25, 2020 advising that vulnerable individuals should remain in their residence. Vulnerable populations include all individuals over the age of 65 and all individuals of any age with high-risk conditions, including, but not limited to, chronic lung disease; moderate to severe asthma; serious heart conditions; immunocompromised status (as a result of cancer treatment, bone marrow or organ transplant, immune deficiencies, poorly controlled HIV or AIDS, or prolonged use of corticosteroids and other immune weakening medications); cancer; severe obesity (body mass index [BMI]>40); diabetes; renal failure; and liver disease. 

Is the Testing Center open? (UPDATED: 4/1/2020)

Until further notice, the Testing Center will remain closed and no further appointments are being made. If you have questions, please call 850-484-1656 and leave a voice message. The Testing Center will be monitoring and returning voice mails.

How do I talk to an advisor? (UPDATED: 4/2/2020)

Advisors will be available virtually between 7:30 a.m. and 4:00 p.m.

Currently enrolled students may contact an advisor at 850-484-1630 or advising@pensacolastate.eduIf a currently enrolled student would like to schedule an appointment via QLessthey may use this link https://www.pensacolastate.edu/pirateq/advising/ or text to 850-745-2924 and enter pensacola state college (not case sensitive) when prompted.   

Individuals who have not completed a college application and have general questions may also send an email to advising@pensacolastate.edu.

How can I request a withdrawal if I can’t be on campus? (UPDATED: 3/31/2020)

A request for a withdrawal, and any other request to an advisor, can be made by contacting advising in any of the ways below. 

Is the Bookstore open? (UPDATED: 4/6/2020)

The Bookstore supports learning regardless of where it takes place.  The PSC Bookstore websites remain open and are accessible at follett.com/bookstores. The Bookstore has extended free ground shipping on all orders. Please note that some items may have limited availability. These items are noted as backordered because they may ship from locations affected by a COVID-19 closure. If backordered items are purchased, they will ship as soon as they are able.   

As a service to customers, the Bookstore has partnered with RedShelf and participating publishers to provide FREE eBooks where available to affected students.  For details, use this link follett.com/RedShelf.  

The Milton and Warrington campus Bookstores will be staffed limited hours.  Students should call their campus store with questions and to make arrangements to come in if absolutely necessary. 

The Pensacola campus Bookstore will be open from 10:00 a.m. until 2:00 p.m. Monday – Friday for clerk service only (staff will get products for customers) to PSC students, faculty & staff only. We will limit the number of customers in the store – there will be a doorbell to alert us. 

Again, we recommend that students get their information or materials in this order: 

  1. Visit our website at https://www.pensacolashop.com click on the COVID-19 area for FAQ – answers most questions regarding rental returns; free shipping for purchases; free access to RedShelf titles. 
  2. Contact the Bookstore at 850-484-1515 or PNSbookstore@pensacolastate.edu with questions or concerns. 
  3. Please call prior to coming into the store to drop off rental books.  Limited hours and access apply with clerk service only.
    PSC Bookstore FAQ (.pdf) 

If you have general questions, please email the Bookstore at PNSbookstore@pensacolastate.edu. 

What resources are available to me during this stressful time? (UPDATED: 3/30/2020)

We understand that this is a confusing and perhaps scary time for students. The College is committed to providing support and our Pirates CARE team is available to assist. If you would like to speak with someone please use this link: PiratesCare/COVID19.  You can also text “GULF” to 741741 to be connected with a crisis counselor.

Emotional Wellness Resources for Students, Faculty, and Staff (.pdf)

For additional tips on how to cope during this stressful time, please see this article from the CDC: Stress and Coping

Virtual tutoring is also available to students.

Virtual tutoring schedule (.pdf)

I have a trip planned next month with a club. Will that travel still occur?

No, all College travel is suspended through June 30. 

Are the PSC Food Pantries open? (UPDATED: 3/30/2020)

The College food pantry is closed at this time. There are other local options for students who are in need of food pantry services. 

  1. United Way 2-1-1 provides referrals for those who need help with food, housing, employment, health care, counseling, and more. Students should dial 2-1-1 for assistance. 
    https://www.uwwf.org/211nwfl 
  2. Feeding the Gulf Coast has a portal that will connect students with a pantry convenient for them. 
    https://www.feedingthegulfcoast.org  
  3. Manna Food Bank is a good resource for food packages. You may contact the food bank to schedule an appointment at 850-432-2053.
    https://www.mannahelps.org  

Are meetings and events held by student organizations still occurring?

No physical meetings will occur through the end of the semester. Student organizations can arrange virtual meetings.

Financial Aid

Is the Financial Aid office open? (UPDATED: 4/2/2020)

The Financial Aid call center is available to assist with questions. Our FAVA inbox will be monitored closely to ensure timely responses. The Financial Aid call center can be reached at 850-484-1680 (please leave a message if there is no answer)or via email at fava@pensacolastate.edu. 

Is the Cashier’s office open? (UPDATED: 4/2/2020)

The Cashier’s office is closed until further notice. Staff members are monitoring phone calls and may be contacted at 850-484-1782. Please leave a message if there is no answer. 

Will my financial aid disbursement (payment) process?

Financial Aid will continue processing. You will get an email notification to the email address that you provided Bank Mobile once a refund has been disbursed.  

Is the Financial Aid office available for questions and help?

Yes, Financial Aid is available to answer questions. Feel free to contact our call center at 850-484-1680 or email our general inbox at fava@pensacolastate.edu.  Please continue to monitor your PirateMail for additional requirements.

If I don’t successfully complete a class I started, will that affect my financial aid or scholarship?

If a student takes an incomplete grade or withdraws from some (but not all classes), there may be an impact to eligibility to receive financial aid for future semesters. Please see the College Financial Aid Satisfactory Progress policy for more details. The College understands that this is a challenging time and will do our best to support students and their individual needs. We highly recommend that students connect with instructors about alternative options before making any decisions to withdraw.  

Do I have to pay money back if I drop or withdraw from classes?

Ia student withdraws from all classes for the spring term, they may be required to repay a portion of their federal financial aid depending on the official date of withdrawal. The federal government has not exempted this requirement because of COVID-19. 

Are online classes treated differently for financial aid purposes?

No. Classes do have to be within a student’s degree plan to count towards graduation, but online credit hours are viewed and processed the same way that in-person credit hours are viewed. 

I need more financial aid because of COVID-19.

There are some special circumstances that allow the Financial Aid office to review the income amount from a student’s FAFSA. If income changes enough that it will make a substantial difference in the amount of financial aid a student will receive, the Financial Aid office may recommend a Special Circumstances Review. 

Can I get my financial aid early if I have an emergency related to COVID-19?

It is a priority to ensure that the College processes all financial aid disbursements as quickly as possible. The process of disbursement involves compliance with all federal and/or state government regulations and requirements. Students should continue to monitor PirateMail for any additional documents required so we may resolve issues as quickly as possible. 

Will I be paid as a student worker during the College closure?

Institutional, federal, and VA work-study students will be paid for their regularly scheduled hours during the College closure due COVID-19 and will not be required to work. Students will need to submit their time sheets for approval by their supervisors in order to be paid. 

Will federal student loans be waived or payments delayed?

U.S. Secretary of Education Betsy DeVos announced that the Office of Federal Student Aid is providing student loan relief to tens of millions of borrowers during the COVID-19 national emergency. 

All borrowers with federally held student loans will automatically have their interest rates set to 0% for a period of at least 60 days.  In addition, each of these borrowers will have the option to suspend their payments for at least two months to allow them greater flexibility during the national emergency.  This will allow borrowers to temporarily stop their payments without worrying about accruing interest. 

Please refer to Student Aid for more information and guidance: https://studentaid.gov/announcements-events/coronavirus. 

If my classes are moved online, will my GI Bill benefits be impacted?

No, on March 19, 2020, The Department of Veterans Affairs (VA) provided the following guidance: 
The Senate and House passed S.3503 and the bill will be headed to POTUS to sign, which will give the Department of Veterans Affairs (VA) the authority to continue GI Bill payments uninterrupted in the event of national emergencies. The new law allows for VA to continue to pay benefits regardless of the fact that the program has changed from resident training to online training. Also, students will continue to receive the same monthly housing allowance payments that they received for resident training until January 1, 2021, or until the school resumes normal operations of resident training. VA is working to immediately implement the new changes to address current and future school terms to ensure students continue to receive their education benefits. 

Please contact our Veteran Services general inbox at veterans@pensacolastate.edu or 850-484-1670. 

Is it too late to submit the scholarship application for the summer and fall term? (UPDATED: 4/2/2020)

No, the new deadlines are: 

  • Summer term – April 27  
  • Fall term – July 1 

The Fall deadline includes general scholarships, as well as Student Ambassador and Presidential scholarships.    

 Students are encouraged complete the scholarship application on the Tuition and Aid page. 

How can I get assistance with completing the FAFSA? (UPDATED: 4/2/2020)

The Educational Opportunity Center program is available remotely from 7:30 a.m. to 4:00 p.m.  Monday-Friday.  

For assistance, students may contact the following locations:  

Pensacola Campus850-484-1961 or wwood@pensacolastate.edu;   anderson@pensacolastate.edu 

Warrington Campus850-484-2357 or okalu@pensacolastate.edu 

Milton Campus: 850-484-4455 or rgiacin@pensacolastate.edu 

Athletics

Is the College currently participating in intercollegiate athletics? (UPDATED: 3/26/2020)

The National Office of the NJCAA has cancelled all College athletic competition through the end of the current academic year. If no further changes to the schedule are made, Women’s Volleyball and Women’s Cross Country will begin their seasons on August 1, 2020.

Is the College currently offering intramural sports?

All intramural sports are suspended through the end of the spring term, which ends on May 6.

Is the Fitness Center open?

The Fitness Centers are closed to the general public and to students through the end of the spring term, which ends on May 6. 

Is the track open? (UPDATED: 4/2/2020)

The track is closed to the general public and to students through the end of the spring term, which ends on May 6. 

Events

Is the College still holding special events?

No, all events are postponed through the end of the spring termwhich ends on May 6.  

I paid for an event that has been postponed. How do I request a refund?

Please contact the Cashier’s office at 850-484-1782 or cashier@pensacolastate.edu to request a refund. 

Additional Resources

For Escambia County specific COVID-19 questions, you may contact the Citizen Information Center at 850-471-6600 or via email covid19@myescambia.com.

The Florida Department of Health has launched a dedicated call center for questions related to COVID-19. If you or someone you know is experiencing symptoms, please contact the Florida Department of Health using the information below. The COVID-19 Call Center is now available 24 hours a day, 7 days a week.