Coronavirus | Students/Community FAQ

The health and well-being of Pensacola State College students, faculty, staff, and the community are always the most important priority of the PSC administration. PSC is in constant communication with local county health officials as well as state agencies regarding the COVID-19 virus, and we are continually monitoring the situation.

Please check our Corona Virus Resources page and these FAQs regularly as the College will be updating them often.   

General Questions

Are the campuses open to the public? (UPDATED: 6/22/2020)

Most College buildings will remain closed to the general publicStudent services buildings and offices such as Financial Aid, Admissions, Advising, Records, CTE, and TRIO are now open to students. 

What offices are open?

Most College buildings and offices are closed to the general publicStudent services such as Financial Aid, Admissions, Advising, Records, CTEand TRIO are now open to students and staff is available from 7:00 a.m. until 5:00 p.m. Monday through Thursday during the summer months. Students must practice social distancing and wear face protection while in Student Services offices. 

Testing centers and computer labs are open by appointment only to accommodate small groups of student servicesPlease call 850-484-1656 for the Pensacola campus and 850-484-4410 for the Milton campus.  

What if I have concerns that I have been exposed to the virus?

The first step is to see your healthcare providerAdditional resources are available as listed below: 

  • The state of Florida has set up a 24-hour hotline that is dedicated to answer questions or concerns. The number is 1-866-779-6121. The call center is open 24 hours a day, 7 days a week. 
  • You may also email questions or concerns to COVID-19@flhealth.gov.
  • A dedicated COVID-19 website has also been set-up in order to pass along information about the Covid-19 outbreak in Florida: https://floridahealthcovid19.gov.
  • For Escambia County specific COVID-19 questions, you may contact the Citizen Information Center at 850-471-6600 or via email covid19@myescambia.com.

What about Continuing Education classes such as Kids College? (UPDATED: 6/22/2020)

Kids College summer camps are now live with half-day camps. Full-day camps begin July 6.  

Virtual Kids College will continue if that is preferred. Each summer camp class lasts one week, with new classes beginning every week. 

Topics covered during the Virtual Kids College will include science and experiments, physical challenges, zoology, arts and crafts, and life skills. Minimum at-home adult supervision is required. Students will need internet access to connect and classes will be on a password-protected site, accessible only to registered students. 

For more details, please refer to the PSC Kids College Facebook page or call 850-484-1797.  

What about Corporate and Professional Development Training classes?

Courses are currently being reviewed on a case-by-case basis. If you have a specific question, please contact the Center for Corporate and Professional Development Training at 850-484-1363 or rmckinon@pensacolastate.edu. 

What about Nonprofit Center classes?

All classes are suspended until further notice.  

Academics

Are all classes suspended or only face-to-face classes?

Face-to-face classes have transitioned to online or Live Online classes. Classes that were already online will continue in the same format. Some classes such as Welding, HVAC, Electricity, and CDL will be taught on campus. 

How will clinicals be completed?

Some classroom labs will be open to accommodate small groups of students. Students must practice social distancing 

I am in a class that includes a lot of hands-on work; how will this class be done online?

Summer classes such as Welding, HVAC, Electricity, and CDL are now being taught on campus. Most otheclasses will remain online and Live Online.   

For hour-based programs, how will I make up the hours needed for licensing?

The College has developed plan for students to complete all necessary course requirements. Additional information will be shared by instructors with each relevant class.    

When will I know if my nursing application has been accepted?

A note will be placed in the student’s application in Document Tracking. Letters pertaining to Summer term have been sent out. 

Will I be charged a distance learning fee for a Live Online (synchronous online) class?

No, for the summer term, no distance learning fee will be associated with Live Online classes. 

Will I be charged a distance learning fee for an online (asynchronous online) class?

Yes, a distance learning fee is charged for online classes. Depending on what type of financial aid you have, it should cover this distance learning fee. 

Will I take my tests and exams online? (UPDATED: 6/18/2020)

Appointments for PSC Course Exams are being made over the phoneTesting Centers are strictly following CDC guidelines for social distancing, safety, and sanitation. Face masks are required. Testing will be by appointment only. 

Pensacola Campus  

Students may call 850-484-1656 to make an appointment.   

Milton Campus  

Students may call 850-484-4410 to make a testing appointment.  

Warrington Campus 

Students may call 850-484-1656 to make an appointment. The Warrington Campus Test Center will be open on Tuesdays only. 

Will my professor still hold office hours?

Yes.  Faculty members will hold office hours virtually, such as through Zoom in Canvas. 

I have never had a class in Canvas. How do I access Canvas?

Access the PSC website at pensacolastate.edu. In the upper right-hand corner, click on the eLearning button. Then select How to log into Canvas. You’ll find detailed directions there.

What if I am sick and am unable to participate in an online format?

Please let your professor know about your illness and see what accommodations can be made.

What if I need accommodations for the online format of my class?

The staff at the Student Resource Center for ADA Services are available to assist you by email, telephone, or Zoom video-conferencingPlease contact staff at 850-484-1637 or ada-services@pensacolastate.edu. 

What tips are there for doing well in an online class?

PSC recognizes that many students who did not register to take an online course will be taking one or more this term.  All of us at PSC are here to help you make the transition. Here is some advice: 

  1. Login to your course(s) in Canvas as soon as possible beginning March 30. 
  2. Communicate often with your teacher. 
  3. Create a regular study space if you can. 
  4. Stay organized. 
  5. Eliminate distractions. 
  6. Manage your time—login to Canvas and participate often. 
  7. Follow your typical routine, as you normally would with on-campus courses.
  8. Build a support system of family and friends to encourage you to keep up with assignments.
  9. Most important, don’t be afraid to ask for help. 

There are some great online resources available which can help you transition to becoming an online student: 

Tips for Taking Online Classes

How to be a Successful Online Student

Real Students Share Tips

Why is PSC replacing face-to-face instruction with remote instruction? (UPDATED: 6/22/2020)

With online and Live Online classes, the College continues to meet the Governor’s recommendation, which includes social distancing. 

Can I register for fall classes? (UPDATED: 6/22/2020)

Registration for fall term began on June 1 and is ongoing. Click the link below for more info: 

https://www.pensacolastate.edu/admissions/ 

Will summer classes be online as well?

Most classes will continue with online or Live Online for the summer termWelding, HVAC, Electricity, and CDL will be taught on campus. 

Will fall classes also be online?

For fall termthe College will offer a full schedule of live online courses, asynchronous online courses, face-to-face classes in large classrooms to maintain social distancing, and other forms of remote learning 

How do we get our textbooks? (UPDATED: 6/22/2020)

Textbooks are available online. To order, students simply click on the link for their campus to search for books. Students may choose rental, digital, used, or new books. 

PENSACOLA: 

https://www.bkstr.com/pensacolastatestore/shop/textbooks-and-course-materials 

MILTON: 

https://www.bkstr.com/pensacolajrmiltonstore/shop/textbooks-and-course-materials  

WARRINGTON 

https://www.bkstr.com/pensacolawarringtonstore/shop/textbooks-and-course-materials 

Will dual enrollment students be able to complete classes?

Dual enrollment students enrolled in online classes at the College will be able to complete their classes.    

Face-to-face or hybrid classes at the College have transitioned to a live online format so that students can complete their classes on time.  Classes will be held on the scheduled days and timesand recordings will be made available in Canvas.  

Dual enrollment classes offered at the high schools have transitioned to online courses. 

Is PSC accepting new students? (UPDATED: 6/22/2020)

Yes! Summer Sessions are ongoing at this time. Registration for the fall term began on June 1.  

Student services such as Financial Aid, Admissions, Advising, Records, CTE, and TRIO are now open from 7:00 a.m. until 5:00 p.m. Monday through Thursday. Students must practice social distancing and wear face protection while in student services offices.  

For additional information, please see the admissions page of the PSC website. If you have further questions, simply go to https://www.pensacolastate.edu/admissions, click the live chat button in the lower righthand corner, and the College admissions team will be happy to assist you.  

If you are ready to move forward with your application, please complete the free online application by clicking here Register now. 

I'm considering attending PSC. Can I still get a new student tour? (UPDATED: 6/22/2020)

All public and private in-person tours are postponed until further notice. The College is taking steps to minimize the need to gather in large groups and spend prolonged time in close proximity to one another according to the Governor’s recommendations. 

If I would like further info about PSC, will recruiters be attending off-site events? (UPDATED: 6/22/2020)

The College recruitment team is not attending recruitment events at this time. If you have questions, please email AskUs@Pensacolastate.edu.  

Every Wednesday, please join the Open Zoom Info Session from 3:00-5:00 p.m. to get updates from recruiters, admissions, and student services reps.  

pensacolastate.zoom.us/my/pscadmissions 

Student Support

How can I get information on a grant through the CARES Act? (UPDATED: 6/22/2020)

The application for emergency grants through the CARES Act is now available for students. For more information, and to access the application, click the tab below.  

https://www.pensacolastate.edu/cares/ 

What are you doing to keep us safe?

The College is carefully following the recommendations of the Governor’s Phase 1 Plan and most College buildings will remain closed to the general public.   

Student services buildings and offices such as Financial Aid, Admissions, Advising, Records, CTE, and TRIO are now open to students. All visitors to student services must also practice social distancing and wear protective material. No physical gatherings of more than 10 people will occur at any College site.    

Testing centers and computer labs are open to accommodate small groups of student services on the Pensacola, Warrington, and Milton campuses by appointment only. 

The College has implemented additional sanitation measures, including increased cleaning of frequently touched surfaces and we encourage everyone to follow preventative measures suggested by the CDC at cdc.gov and the Florida Department of Health at floridahealthcovid19.gov.    

What preventative measures should I take?

The Center for Disease Control (CDC) recommends the following: 

– Wash your hands often with soap and water for at least 20 seconds. 

– Avoid touching your eyes, nose, and mouth with unwashed hands. 

– Avoid close contact with people who are sick and avoid others if you are sick. 

– Practice social distancing and stay 6 feet away from people when possible.  

– Stay home if you are sick. 

– Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. Throw used tissues away.  Immediately wash your hands with soap and water for at least 20 seconds.   

– Avoid grasping shared surfaces, such as tables, light switches, gas pumps, countertops, handles, keyboards, faucets, and sinks.  

– Regularly clean and disinfect frequently touched objects. 

Additional information can be found at the CDC website at cdc.gov or at http://floridahealthcovid19.gov.

CDC COVID-19 Fact Sheet

Can students be on campus?

Student services buildings and offices such as Financial Aid, Admissions, Advising, Records, CTE, and TRIO are now open to students. All visitors to student services must also practice social distancing and wear protective material. No physical gatherings of more than 10 people will occur at any College site.    

Students are able to access College Wi-Fi on each campus and may park in College parking lots to accessStudents are expected to remain in their parked car. The parking lots available for use are listed below:    

Pensacola Campus:  Lots 10, 14, and 16 all have good coverage.  These are the lots west of Building 21 (between 21 and 15), west of 13, and east of 13, respectively.  

Milton Campus:  There is useable signal in the main parking lot.   

Santa Rosa Center: There is a useable signal in Lot C (north of the building).   

Warrington Campus:  Lots 34 and 35 have good coverage. Lot 34 is in the center of campus near the breezeway, and Lot 35 is parallel to highway 98 north of the library.   

In accordance with the Federal Communications Commission’s Keep Americans Connected Pledge, local service providers have issued statements regarding the COVID-19 virus and how they can assist with internet connectivity.    

https://www.pensacolastate.edu/wp-content/uploads/2020/03/Internet-Providers-COVID-19-1.pdf. 

Computer labs are open to accommodate small groups of student services on the Pensacola, Warrington, and Milton campuses by appointment only to currently enrolled students. Students will be asked to present a valid PSC student ID card.  

Computer labs are open in the following locations:   

Pensacola Campus   

Building 21, Room 2163   

Monday – Thursday 8:00 a.m. to 9:00 p.m.   

Friday 8:00 a.m. to 4:00 p.m.    

Saturday 8:00 a.m. 4:00 p.m.  

   

Warrington Campus   

Building 3100, Room 3142   

Monday – Thursday 8:00 a.m. to 9:00 p.m.  

Friday 8:00 a.m. to 4:00 p.m.  

Saturday 8:00 a.m. to 4:00 p.m.   

    

Milton Campus   

Building 4400, Room 4413   

Monday – Thursday 8:00 a.m. to 9:00 p.m.   

Friday 8:00 a.m. to 4:00 p.m.   

Sunday 1:00–5:00 pm   

The College will limit use of the computer labs to no more than 10 students at a time in any area on a first-come, first-served basis. If high demand requiresa time limit will be set. Students will be required to practice social distancing all times 

The use of the computer labs by vulnerable populations is highly discouragedVulnerable populations include individuals over the age of 65 and all individuals with high-risk conditions such as chronic lung diseaseasthmaheart conditionsimmunocompromised status (as a result of cancer treatment, bone marrow or organ transplant, immune deficiencies, poorly controlled HIV or AIDS, or prolonged use of corticosteroids and other immune weakening medications)cancersevere obesity (body mass index [BMI]>40)diabetesrenal failureand liver disease.  

The testing center is now open by appointment only. Please call 850-484-1656 for the Pensacola campus and 850-484-4410 for the Milton campus. 

Is PSC providing laptops to students?

If a student has a need for a laptop, they should complete the Pirates CARE Outreach Form. Staff will contact students to let them know if their request may be fulfilled at this time.  

Will there be a spring graduation ceremony? (UPDATED: 6/18/2020)

The College has tentatively scheduled graduation ceremonies for August 1 at the Pensacola Bay Center. All spring and summer Associates in Arts (AA) graduates are invited to attend our 10:00 a.m. graduation ceremony and all other graduates are invited to attend our 3:00 p.m. graduation ceremony.  

Please click the link below for more graduation details. An RSVP from each graduate is required! 

https://www.pensacolastate.edu/current-students/graduation/ 

For further information not covered on the webpage, email  graduation@pensacolastate.edu or call 850-484-2000.  

When will I receive my diploma? (UPDATED: 6/18/2020)

Diplomas are printed after all requirements for a term have been completed and validated, which is approximately 6 weeks after the graduation date. Diplomas will be mailed to the address provided by students in Spyglass 

What if I do not have access to Wi-Fi?

College Wi-Fi is available on each campus and a student may park in College parking lots to access Wi-Fi. Students are expected to remain in theiparked car. The parking lots available for use are listed below:     

Pensacola Campus:  Lots 10, 14, and 16 all have good coverage.  These are the lots west of Building 21 (between 21 and 15), west of 13, and east of 13, respectively. 

Milton Campus:  There is useable signal in the main parking lot 

Santa Rosa Center: There is a useable signal in Lot C (north of the building).  

Warrington Campus:  Lots 34 and 35 have good coverageLot 34 is in the center of campus near the breezeway, and Lot 35 is parallel to highway 98 north of the library.  

PSC may have hotspots available for students while supplies last. Simply click the link and complete the online form. 

https://cm.maxient.com/reportingform.php?PensacolaState&layout_id=11 

In accordance with the Federal Communications Commission’s Keep Americans Connected Pledge, local service providers have issued statements regarding the COVID-19 virus and how they can assist with internet connectivity.   

Internet Providers’ COVID-19 Reponses(.pdf)

What is the last day to withdraw and receive a W for for summer term?

Withdrawal deadlines for summer term are being extended. Please see the updated deadlines below.   

C session July 27 

D session:  July 29    

What if I need to speak to someone on campus?

Student services such as Financial Aid, Admissions, Advising, Records, CTEand TRIO are now open and staff is assisting students from 7:00 a.m. until 5:00 p.m. Monday through Thursday during the summer. Students must practice social distancing and wear face protection while in Student Services offices.  

Students may also continue to email AskUs@pensacolastate.edu, call 850-484-2000, or meet virtually with College employees by using Live Chat on our website at pensacolastate.edu. College staff is monitoring phones and messages and will respond as quickly as possible. 

What if I need access to healthcare but don’t have insurance?

United Way 2-1-1 provides referrals for those who need help with food, housing, employment, health care, counseling, and more. Dial 2-1-1 (or 855-420-8689) to connect with United Way of Northeast Florida’s information and referral hotline. Help is available 24 hours a day, 7 days a week.

What if I need help with groceries or paying my bills?

The Pirates CARE Team has been working hard to connect students to resources such as technology and food, as well as community organizations that can help with financial assistance, housing, transportation, and mental health services.   

If a student needs assistance, they simply complete the Pirates CARE Outreach form and the team will follow-up within 48 hours. 

Pirates CARE Outreach Form 

What do I do if I need help from the library? (UPDATED: 6/23/2020)

The College library is open to students and employees and will limit to 50% capacity, strictly adhering to social distancing guidelines.    

The Virtual Circulation Desk is being staffed from 7:30 a.m. until 6:00 p.m. Monday – Friday and a virtual reference desk is being staffed from 8:00 a.m. until 6:00 p.m. Monday – Friday through Zoom, with links in Canvas and on the Library’s homepage.  Students may place a hold on materials and will be contacted when the item is available.     

Research assistance is provided through the Virtual Reference chat feature. To access library resources, go to https://www.pensacolastate.edu/library.   

Just announced: The public may now access more than a million free books as part of a National Emergency LibraryThe collection is designed to help both students struggling with remote learning and readers who may be deprived of access to local libraries. The library will close on June 30 or at the end of the COVID-19 emergency, whichever comes last.  

https://www.timeout.com/news/this-national-emergency-library-is-offering-free-online-access-to-1-4-million-books-032620?utm_medium=Social&utm_source=Facebook&cid=%7Elondon%7Enatsoc%7Efacebook%7Eechobox&fbclid=IwAR2aaD3MiYxFHw7vMpfTgL6RxleBdVhABr2hjxrGfY9y7t7tRVc9qVcwiLA#Echobox=1587479854 

Is the Math Lab open?

The Math Lab is closed to students and online tutoring is available. Click the link below for the online Math Lab hours and to access the tutoring module.   

The virtual Math Lab is open seven days a week with morning and evening times available. Students login via Canvas and access live online tutoring with our Math Lab staff. For further information about access and hours click here https://www.pensacolastate.edu/current-students/student-services/virtual-tutoring. 

Is the Writing Lab open? (UPDATED: 6/22/2020)

Currently enrolled students may log into Zoom meetings to receive assistance with a writing assignment for any college class. Students will be able to share their paper and review on-screen in real-timeContact the Writing Lab staff at 850-484-1451 for further information. 

Students may also email papers to the Online Writing Lab (OWL) staff at writinglab@pensacolastate.edu for feedback. Please allow 48 hours for a response. Writing Lab tutors are available through virtual tutoring six days a week so that students may get the assistance needed.  

What if I have a book that is due to the Library? (UPDATED: 6/23/2020)

The library is now open to students and will limit to 50% capacity and strictly adhere to social distancing guidelines.  

Are computer labs open?

The College will limit use of the computer labs to no more than 10 students at a time in any area on a first come, first served basis. Students will be required present a valid PSC student ID card and practice social distancing all times.  

The use of the computer labs by vulnerable populations is highly discouraged. Vulnerable populations include individuals over the age of 65 and all individuals with high-risk conditions such as chronic lung disease, asthma, heart conditions, immunocompromised status (as a result of cancer treatment, bone marrow or organ transplant, immune deficiencies, poorly controlled HIV or AIDS, or prolonged use of corticosteroids and other immune weakening medications), cancer, severe obesity (body mass index [BMI]>40), diabetes, renal failure, and liver disease.  

Computer labs will open in the following locations:  

Pensacola Campus  

Building 21, Room 2163  

Monday  Thursday 8:00 a.m. to 9:00 p.m.  

Friday 8:00 a.m. to 4:00 p.m.   

Saturday 8:00 a.m. 4:00 p.m. 

   

Warrington Campus  

Building 3100, Room 3142  

Monday  Thursday 8:00 a.m. to 9:00 p.m. 

Friday 8:00 a.m. to 4:00 p.m. 

Saturday 8:00 a.m. to 4:00 p.m.  

   

Milton Campus  

Building 4400, Room 4413  

Monday  Thursday 8:00 a.m. to 9:00 p.m.  

Friday 8:00 a.m. to 4:00 p.m.  

Sunday 1:005:00 pm  

Is the Testing Center open? (UPDATED: 6/18/2020)

The Pensacola, Milton, and Warrington Testing Centers are open at this time by appointment onlyPlease call to make an appointment.   

Pensacola Campus 850-484-1656 

Milton Campus850-484-4410 

Warrington Campus850-484-1656. Open on Tuesdays only.  

How do I talk to an advisor?

The Advising office is now open and assisting students from 7:00 a.m. until 5:00 p.m. Monday through Thursday during the summer months. Students must practice social distancing and wear face protection while in Student Services offices. 

Advisors will continue to be available virtually between 7:00 a.m. and 5:00 p.m. Students may access QLess via text to hold their place in line and an advisor will call as soon as possible.   

https://kiosk.na4.qless.com/kiosk/app/home/51 

Currently enrolled students may contact an advisor at 850-484-1630 or advising@pensacolastate.edu.  

Individuals who have not completed a college application and have general questions may also send an email to advising@pensacolastate.edu. 

How can I request a withdrawal if I can’t be on campus?

The Advising office is now open and assisting students from 7:00 a.m. until 5:00 p.m. Monday through Thursday during the summer months. Students must practice social distancing and wear face protection while in Student Services offices. 

A request for withdrawal may also be made by contacting advising in any of the ways below.  

  • Phone 850-484-1630 and leave a message. An advisor will respond.  
  • Email advising@pensacolastate.edu. An advisor will respond.  
  • Chat with someone by clicking on the live chat button in the lower righthand corner at https://www.pensacolastate.edu.  
  • Email an individual advisor. 

Is the Bookstore open?

The PSC bookstores are open with restricted access for PSC students, faculty and staff only – please place orders online. When visiting our stores, please wear protective masks and maintain social distancing. 

Bookstore Schedule: 

Pensacola campus10:00 a.m. until 3:00 p.m. Monday through Thursday for clerk service only (web order pickup and rental return) – hallway access only. Curbside pickup is also available. Please call ahead 850-484-1515 or PNSbookstore@pensacolastate.edu 

Milton campus10:00 a.m. until 3:00 p.m. Monday through Thursday by appointment only. Contact them at 850-484-4445 or 0326mgr@follett.com 

Warrington campus: 10:00 a.m. until 3:00 p.m. Monday through Thursday by appointment onlyContact them at 850-484-223or 0336mgr@follett.com 

To order online, click the appropriate link below. Students will have both financial aid and credit card options. Books may be shipped or picked up in the bookstores with limitations listed above 

www.pensacolashop.com  

www.pscmiltonshop.com 

www.pscwarringtonshop.com 

What resources are available to me during this stressful time?

We understand that this is a confusing and perhaps scary time for students. The College is committed to providing support and our Pirates CARE team is available to assist. If you would like to speak with someone please use this link: PiratesCare/COVID19.  You can also text “GULF” to 741741 to be connected with a crisis counselor.

Emotional Wellness Resources for Students, Faculty, and Staff (.pdf)

For additional tips on how to cope during this stressful time, please see this article from the CDC: Stress and Coping

Virtual tutoring is also available to students.

Virtual tutoring schedule (.pdf)

I have a trip planned next month with a club. Will that travel still occur?

No, all College travel is suspended through June 30. 

Are the PSC Food Pantries open? (UPDATED: 6/22/2020)

The Pirate Food Pantry is now open and free food items are available once a month for currently enrolled students. Students must bring Student ID. For additional information, email studentactivities@pensacolastate.edu 

Pensacola: Monday – Thursday, 8:00 a.m. – 3:00 p.m., Building 5 – Student Affairs 

Warrington: Monday – Thursday, 8:00 a.m. – 3:00 p.m., Building 3600 – Student Affairs 

Milton: Monday – Thursday, 8:00 a.m. – 4:00 p.m., Building 4200 – Student Affairs 

South Santa Rosa: Monday – Thursday, 8:00 a.m. – 4:00 p.m., Main Office 

Century Center: Monday – Thursday, 8:00 a.m. – 4:00 p.m., Main Office 

Are meetings and events held by student organizations still occurring?

No physical meetings will occur through the end of the semester. Student organizations are encouraged to arrange virtual meetings.    

What help is available if I lost my job because of this pandemic? (UPDATED: 6/22/2020)

The application for emergency grants through the CARES Act is now available for students. For more information, and to access the application, click the tab below.  

https://pensacolastate.scholarships.ngwebsolutions.com/ScholarX_ApplyForScholarship.aspx?applicationformid=16008&AYID=1015 

The state of Florida provides temporary, partial income replacement benefits and job assistance resources to unemployed workers who qualify for the program. In response to the coronavirus pandemic, Florida has changed some rules of the Reemployment Assistance program and the governor has waived several program requirements. For more information, go to the State of Florida website at https://www.stateofflorida.com/articles/florida-unemployment. 

Financial Aid

Is the Financial Aid office open?

The Financial Aid office is now open to students. Students must practice social distancing and wear face protection while in student services offices.  

The call center is also available to assist with questions and the inbox will be monitored closely to ensure timely responses.  

The Financial Aid call center may be reached at 850-484-1680 (please leave a message if there is no answer)or via email at fava@pensacolastate.edu. Students should continue to monitor PirateMail for additional requirements. 

How can I turn in financial aid without coming to campus?

The Financial Aid office is now open to students. Students must practice social distancing and wear face protection while in student services offices. 

Services are also being offered virtually. Students may log in to their SpyGlass and click on the Financial Aid Information button. From there, the required documents may be uploaded in PDF, JPEG, and Word format.   

Is the Cashier’s office open?

The Cashier’s office is now open Monday through Thursday from 7:00 a.m. until 5:00 p.m. Social distancing is being practiced and all who enter should wear protective face masks. The Cashier’s office may be contacted at 850-484-1782. 

Will my financial aid disbursement (payment) process?

Financial Aid will continue processing. You will get an email notification to the email address that you provided Bank Mobile once a refund has been disbursed.  

If I don’t successfully complete a class I started, will that affect my financial aid or scholarship?

If a student takes an incomplete grade or withdraws from some (but not all classes), there may be an impact to eligibility to receive financial aid for future semesters. Please see the College Financial Aid Satisfactory Progress policy for more details. The College understands that this is a challenging time and will do our best to support students and their individual needs. We highly recommend that students connect with instructors about alternative options before making any decisions to withdraw.  

Do I have to pay money back if I drop or withdraw from classes?

Ia student withdraws from all classes for the spring term, they may be required to repay a portion of their federal financial aid depending on the official date of withdrawal.

The CARES Act makes significant changes to the requirements and flexibilities surrounding repayment of unearned federal financial aid. The Department of Education is currently reviewing the implications of the CARES Act and will provide appropriate guidance to the College as soon as possible.

Are online classes treated differently for financial aid purposes?

No. Classes do have to be within a student’s degree plan to count towards graduation, but online credit hours are viewed and processed the same way that in-person credit hours are viewed. 

What if I need more financial aid because of COVID-19?

Please contact the Financial Aid office at fava@pensacolastate.edu or 850-484-1680. 

Can I get my financial aid early if I have an emergency related to COVID-19?

It is a priority to ensure that the College processes all financial aid disbursements as quickly as possible. The process of disbursement involves compliance with all federal and/or state government regulations and requirements. Students should continue to monitor PirateMail for any additional documents required so we may resolve issues as quickly as possible. 

Will I be paid as a federal student worker during the disruption of campus operations?

Yes, the College will continue paying enrolled federal work-study students for the summer term. 

Will federal student loans be waived or payments delayed?

To provide relief to student loan borrowers during the COVID-19 national emergency, federal student loan borrowers are automatically being placed in an administrative forbearance, which allows students to temporarily stop making monthly loan payments. This suspension of payments will last until Sept. 30, 2020. Students may still make payments if they choose. 

Please refer to Student Aid for more information and guidance: https://studentaid.gov/announcements-events/coronavirus.  

If my classes are moved online, will my GI Bill benefits be impacted?

No, on March 19, 2020, The Department of Veterans Affairs (VA) provided the following guidance: 
The Senate and House passed S.3503 and the bill will be headed to POTUS to sign, which will give the Department of Veterans Affairs (VA) the authority to continue GI Bill payments uninterrupted in the event of national emergencies. The new law allows for VA to continue to pay benefits regardless of the fact that the program has changed from resident training to online training. Also, students will continue to receive the same monthly housing allowance payments that they received for resident training until January 1, 2021, or until the school resumes normal operations of resident training. VA is working to immediately implement the new changes to address current and future school terms to ensure students continue to receive their education benefits. 

Please contact our Veteran Services general inbox at veterans@pensacolastate.edu or 850-484-1670. 

Is it too late to submit the scholarship application for the summer and fall term? (UPDATED: 6/22/2020)

The deadline for summer term has passed. The deadline for fall term is July 1. 

The Fall deadline includes general scholarships, as well as Student Ambassador and Presidential scholarshipsStudents are encouraged to complete the scholarship application on the Tuition and Aid page. 

How can I get assistance with completing the FAFSA?

The Educational Opportunity Center is available remotely from 7:00 a.muntil 5:00 p.m.  Monday through Thursday. For assistance, students may contact the following locations:  

Pensacola Campus850-484-1961 or wwood@pensacolastate.edu;   anderson@pensacolastate.edu 

Warrington Campus850-484-2357 or okalu@pensacolastate.edu 

Milton Campus: 850-484-4455 or rgiacin@pensacolastate.edu 

GED / ESOL Students

How can GED / ESOL students contact staff if we have questions?

Adult Ed staff is monitoring the phones and students may contact them at 850-484-2120. 

What do GED / ESOL students do if they have not yet heard from their instructors?

Students should call 850-484-2120 and give correct contact information so that teachers may make contact.    

Will GED / ESOL students take their classes online?

Yes, most GED and ESOL students will continue using the Aztec software. Teachers will track progress and be in regular contact to provide assistance. 

I am a GED / ESOL student and I don’t have a computer or other device to do my work. What do I do?

Talk with your teacher as soon as possible. Textbooks and other materials may be available to help you learn various skills. 

I am a GED / ESOL student, and I have a device to work online, but I don’t have Wi-Fi access. What do I do?

College Wi-Fi is available on each campus and a student may park in College parking lots to access Wi-Fi. Students are expected to remain in their parked car. The parking lots available for use are listed below 

Pensacola Campus:  Lots 10, 14, and 16 all have good coverage.  These are the lots west of Building 21 (between 21 and 15), west of 13, and east of 13, respectively. 

Milton Campus:  There is useable signal in the main parking lot.  

Santa Rosa Center: There is a useable signal in Lot C (north of the building).  

Warrington Campus:  Lots 34 and 35 have good coverage. Lot 34 is in the center of campus near the breezeway, and Lot 35 is parallel to highway 98 north of the library. 

In accordance with the Federal Communications Commission’s Keep Americans Connected Pledge, local service providers have issued statements regarding the COVID-19 virus and how they can assist with internet connectivity.   

https://www.pensacolastate.edu/wp-content/uploads/2020/03/Internet-Providers-COVID-19-1.pdf. 

International Students

I planned to attend PSC in the summer 2020. Is that still possible?

PSC is currently accepting students for the Summer and Fall 2020 semesters. Due to possible difficulties in setting up an appointment with the U.S. embassy in your home country for summer entry, it is best to apply for the fall semester. You may begin that process at any time by following the instruction packet at https://www.pensacolastate.edu/admissions/#international-student-registration-1. 

How long can I stay in the country and not take classes?

SEVIS generally allows a student a 60-day window to resolve any travel issues. During the COVID-19 crisis, SEVIS has given colleges and universities some flexibility on a casebycase basis. All accommodations must be carefully documented and reported to SEVIS and a student must comply completely with any agreed upon structured concessions. 

I will not be able to complete my semester. Am I able to get an extension on my I-20?

Visa extensions are on a casebycase basis. Generallyif a student is in good standing and has shown continued progress toward the completion of their courses, an extension may be granted. 

I planned to complete my Spring semester at Pensacola State College and transfer to another College or University for the Summer or Fall semester. Is this still possible?

All grades must be in and transcripts complete prior to transfer from Pensacola State College to another institution. The College will work with each student to resolve issues as soon as possible in order to assure a smooth transition. 

I am currently in my home country and cannot return due to travel restrictions. Am I able to complete my semester online?

PSC will allow students who can complete their courses online to do so when and where available. If online courses are not available, a student will receive a grade of Incomplete and will have a specified amount of time to complete the course once classes have resumed. 

Are there any special requirements for international students?

International students should contact International Student Services so that the College may assist with maintaining immigration status, if possible. 

Athletics

Is the College currently participating in intercollegiate athletics?

The National Office of the NJCAA has cancelled all College athletic competition through the end of the current academic year. If no further changes to the schedule are made, Women’s Volleyball and Women’s Cross Country will begin their seasons on August 1, 2020.

Is the College currently offering intramural sports?

All intramural sports are suspended indefinitely. 

Is the Fitness Center open?

The Fitness Centers are closed to the general public and to students until further notice. 

Is the pool open?

The pool will remain closed until further notice. 

Is the track open?

The track is closed to the general public and to students until further notice. 

Events

Is the College still holding special events?

No, all events are postponed through the end of the spring termwhich ends on May 6.  

I paid for an event that has been postponed. How do I request a refund?

Please contact the Cashier’s office at 850-484-1782 or cashier@pensacolastate.edu to request a refund. 

Additional Resources

For Escambia County specific COVID-19 questions, you may contact the Citizen Information Center at 850-471-6600 or via email covid19@myescambia.com.

The Florida Department of Health has launched a dedicated call center for questions related to COVID-19. If you or someone you know is experiencing symptoms, please contact the Florida Department of Health using the information below. The COVID-19 Call Center is now available 24 hours a day, 7 days a week.