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eLearning Computer Setup

Compatible Browsers

Since you will access the course via the Internet, your Internet browser settings must be optimized to work with our online course system. Internet Explorer 7, 8, 9 or 10 in compatibility-mode and Firefox 6 or higher are the recommended browsers. Chrome, Opera and Safari are not compatible. If you are using Mac, you will want to use Firefox. Firefox is the only fully compatible version for Macs.

  • Firefox

Windows 8 Metro Browser - Click Desktop Tile Then Firefox or IE

Windows 8 Metro browser version is not compatible; use Windows 8 Internet Explorer 10 desktop version (click on "Desktop" tile to access).

If your computer has been updated to use Internet Explorer 8, or 10, you can turn on the Compatibility View feature to make it work correctly with our online courses. 

There are two ways to turn on the Compatibility View.  You must be logged into the eLearning system first:

  1. With the eLearning website open, click the Compatibility View button located directly to the right side of the address bar.

  2. If you do not see the Compatibility View button, go to the Tools menu, and click Compatibility View settings.

    Tools menu in IE

    Note: If you do not see the Tools menu, pressing the Alt key on your keyboard will make it available.
  3. In the Add this website field, type in pensacolastate.edu and click the Add button.

    Add pensacolastate.edu

Note: With so many browsers out there and with each having thousands of unique settings, it is impossible to know all of the potential risks. The browsers mentioned above are common and available to everyone. Also, if you do have an issue, it can be corrected more quickly than if you were using an unaccepted browser.

VIDEO: Setting compatibility mode for IE 9 browsers: http://screencast.com/t/mQIuvLeg  (will open in a new browser window)

Disabling Pop-Up Blockers

Many tools in eLearning open in new browser windows, also known as 'pop-ups'. However, most of us work with our pop-up blockers set such that the annoying ads that pop-up while Internet surfing are blocked. To allow eLearning to use pop-ups but continue to block the annoying sites, follow the simple directions below.

First, let's check to see if you have a pop-up blocker enabled. Click Here to test your Pop-Up Blockers

If you successfully opened the pop-up window, click the Next link to move onto plug-ins. If you did not successfully open a pop-up window by clicking the link above, you probably have a pop-up blocker enabled. For instructions on disabling pop-up blockers please see below.


Disabling Popup Blockers in Internet Explorer:
  1. From the Tools Menu, select Pop-up Blocker and Turn On Pop-up Blocker. NOTE: If yours is on already you will only have the option to Turn Off Pop-up Blocker which means that you should do nothing as your blocker is in the ON position already.
  2. From the Tools Menu, now select Pop-up Blocker > Pop-up Blocker Settings.
  3. Enter the full Internet address for the eLearning server (https://www.pensacolastate.edu/elearning) in the field marked "Address of website to allow".
  4. Click the ADD button.

    Set Pop-ups in IE
  5. Hit CLOSE.

Disabling Popup Blockers in Mozilla Firefox:

  1. From the Tools Menu, select Options.
  2. Select the Content Tab and make sure Block pop-up windows is checked.
  3. Click the EXCEPTIONS button to the right of Block pop-up windows.

    Pop-Up Blocker Firefox Exceptions
  4. Enter the full Internet address for the eLearning server (https://www.pensacolastate.edu/elearning) in the field marked "Address of website".
  5. Click the ALLOW button.

    Pop-Up Blocker Firefox Exception Site Settings
  6. Hit CLOSE.


Required Browser Plug-Ins

Adobe Reader Flash QuickTime Shockwave

To view certain course materials and access some course tools, you should ensure that your computer has the most up-to-date versions of programs called plug-ins. These programs let your Internet browser open special files or web pages such as PowerPoints and printable documents. These programs are completely safe for your computer. The three most common plug-ins required in courses online environment are:

  • Adobe Acrobat Reader
  • Adobe Flash Player
  • Java

Shockwave and Quicktime are additional plug-ins that may be required by your instructor, but are not needed for the eLearning environment in general. If either of these is required for your course, your instructor will notify you of these requirements after you enter the course.

To Get Adobe Reader

  1. Use this link: http://www.adobe.com/products/acrobat/readstep2.html
  2. Follow the directions to download and install the free Adobe Reader plug-in.

To Get Flash Player

  1. Use this link: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
  2. Follow the directions to download and install the free Flash Player plug-in.

To Get the Sun Java Runtime Environment

  1. Use this link: http://www.java.com/en/download/index.jsp
  2. Follow the directions to download and install the Sun Java Runtime Environment

To Get QuickTime

  1. Use this link: http://www.apple.com/quicktime/download/
  2. Follow the directions to download and install the free QuickTime plug-in.

To Get the Shockwave Player

  1. Use this link: http://www.adobe.com/shockwave/download/download.cgi
  2. Follow the directions to download and install the free Shockwave plug-in.
    NOTE: Each of the links above will open in a new browser window.

Control Your Browsing History

Control your Browsing History by Deleting Temporary Internet Files

What is a temporary Internet file? A temporary Internet file is a file that your browser automatically stores in order to provide you with faster service. These files become part of the browsing history so that when you click a link to go to a website, your computer can call it out of its own memory instead of requesting the page from an outside server which takes more time.

Why do I need to control my browsing history? While temporary files may provide you with faster access to your favorite pages, they can also cause you to get incorrect or outdated information. Since the browser is showing you what it has stored in its memory, you will not get the most recent version of the course or site. Also, if you have visited the site before and received an error message, this message may have been stored even after the site has been fixed. This means that you will continue to get the error message even though the site is working properly.

What can I do about temporary files? The best thing you can do is to delete existing temporary files by deleting your browsing history and to instruct your computer to see the most recent version of a website every time you visit it. This will keep your computer from storing old website files and will ensure that you get the most current information from the site. Follow the directions below to accomplish this task

Directions for Internet Explorer
1. In your browser window click on the Tools dropdown menu. (If you have two as shown in the image below, you can click on either one as they both take you to the same place.)
IE Tools Menu

2. From the dropdown list choose Internet Options.

3. On the General tab, go to the Browsing History section and click on Settings (see image below).


Internet options window


4. Under Check for newer versions of stored pages: Click Every visit to the page

IE every visit to page setting

5. Click OK

6. NOW, click the Delete Files button in the Browsing History section.


IE Browsing History Delete


7. A new window will open. In the Temporary Internet Files section, click the Delete Files button. This action may take a few moments. When complete, click OK


IE Temp Files Delete


8. Close your browser to ensure that your changes have taken affect.


Directions for Firefox Step 1 - Delete Browsing History

  1. On the Tools Menu, select Clear Recent History.
  2. In the Time Range to Clear field, select Everything.
  3. Use the arrow button next to Details to list items that can be deleted.
  4. Select Browsing & Download History.
  5. Select Form & Search History.
  6. Select Cache.
  7. Hit the Clear Now button.


Step 2 - Set Browsing History Options

1. On the Tools Menu, select Options.
2. Click the Privacy tab.
3. In the History section, in the Firefox will dropdown menu, select Use custom settings for history.
4. Uncheck "Always use private browsing mode".
5. Uncheck "Remember my browsing history” .
6. Hit OK.

Firefox Browser History Settings


Enable Javascript in your Browser

Javascripting enhances your online sessions by making web pages more interactive, and is probably already enabled in your browser. However, just to be sure, you can check.

Internet Explorer Browsers

Note To allow scripting on this Web site only, and to leave scripting disabled in the Internet zone, add this Web site to the Trusted sites zone.

  1. On the Tools menu, click Internet Options, and then click the Security tab.
  2. Click the Internet zone.
  3. If you do not have to customize your Internet security settings, click Default Level. Then do Step 5
    If you have to customize your Internet security settings, follow these steps:
  4. Click Custom Level.

  1. In the Security Settings – Internet Zone dialog box, scroll down to the Scripting section and click Enable for Active Scripting.


  1. Click the OK button to return to the previous page, and then click the Apply button to allow scripts to run.

Firefox Browsers

  1. On the Tools menu, click Options.
  2. On the Content tab, click to select the Enable JavaScript check box.
  3. Click OK


Setting Active X Controls

Active X is an important component for many of the features in our online courses and is essential for working with the Chat Tool.

To allow Active X to run in Internet Explorer 8.0 (Directions for IE 9 are below)

1. Click the Tools link (You may have more than one as seen in the image below. Either will work.)

Location of Tools Menu

2. Click Internet Options.

Internet Options Link

3. Click the Advanced tab and then Settings.

Advanced tab

4. Scroll down to the Security section (it has a small gold lock icon next to it).

5. Select the Allow active content to run in files on My Computer checkbox.

Location of Setting to Allow Active Content

6. Click Apply and then OK.

NOTE: If you have the Java plug-in already installed, the Chat Tool should work. The Chat Tool is located on the COMMUNICATE TAB in your course.


To allow Active X to run in Internet Explorer 9.0

  1. Click the Tools cog.
  2. Click on Safety.
  3. If there is a check mark next to where it says ActiveX Filtering, click on it to remove the check.
  4. Your settings should look like the image below.

ActiveX Filtering IE9


Firefox Mixed media Content Icon Firefox Mixed Media Blocking Security

Starting with Firefox 23, several new security features have been implemented including Mixed Media Security. This feature senses active and passive mixed content, blocking active mixed content for both websites and plugins:

Plugin Blocker Mixed Media Blocker

While this extra security can be a good thing, the new Firefox can make eLearning tools and components unavailable or behave strangely unless you notice the small shield in the address bar to the left.

Firefox Mixed Media Shield

If you do see this icon while in eLearning, you can override the mixed media security. Click the shield icon and then select "Disable Protection on this Page"

Disable for this page

After disabling, the mixed media icon changes to an orange caution triange, and eLearning should now behave correctly assuming your other settings are correct.

Firefox with disabled mixed media - orange triangle icon

Note: The Mozilla/Firefox development team has received a lot of feedback aboutthis new feature, with the chief complaint being that you cannot make exceptions for specific web sites as you can in Internet Explorer, so this ability could be available soon. There is also another method to disable the feature entirely using the about:config method, but this doing this could make your browser vulnerable to malicious scripts on other websites.




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